When do problems become issues




















They often suddenly appear somewhere and are issues that need to be solved, dealt with or clarified. Even if a risk occurs, you have a problem or an issue. The term impediments is used mainly in agile projects. Impediments are obstacles and problems of any kind that hinder the Scrum team, but especially the developers, in the efficient execution of their work.

Impediments are e. One of the many tasks of a Scrum Master is to support the developers in the documentation and removal of impediments. If no one cares about these impediments, the achievement of the sprint goal may no longer be guaranteed. Most of the time you encounter impediments during the Daily Scrum Meeting or the Sprint Retrospective. Either if the participants themselves mention them or if an attentive Scrum Master recognizes impediments during the meeting.

Even in normal project life without the use of Scrum there are so-called impediments. In this case it is simply problems or issues that prevent the project or the project team from making progress. These have to be solved in the same way as the impediments in Scrum.

Whether you are working in a waterfall model project or in an agile project. You should know the difference between risks, problems, issues and impediments. Only in this way can you react correctly to such situations and, if appropriate, take measures. I wish you every success! What experience have you had with Risks, Problems, Issues and Impediments? How do you deal with them in risk management? Do you agree or disagree with my statements? For most of that time, English speakers have talked about issues, but rarely have they had issues.

The identity of its waters is shown by the re-appearance of light bodies at its issue that have been thrown into it above the place where it enters the mountains. How to explain these expressions of frustration, contempt and downright hatred heard from audiences issuing from the theatre? When Theseus was most enraged by his conviction that his wife had betrayed him, a deep, subliminal rumble would issue from beneath the auditorium, making the whole theatre shake.

The issue under discussion was not about victims or about pity, but rather about challenging oppression and discrimination. Problems are not controversial in the way that issues are. For example, the adoption of the Common Core Standards is an issue.

Poor television reception is a problem. Since the mids, the noun issue has been co-opted by many speakers as a word for what used to be referred to as a problem. Here are some examples that use issue where the word problem would be sufficient:. If you suspect that you need more help with your reception issues, just have a chat with your local antenna specialist. Perhaps some speakers feel that issue sounds grander or more scientific than problem.

To be sure, there is some overlap between issues and problems. Climate change, for example, is both an issue and a problem. But when it comes to controlling hairballs and peeling onions, problem will suffice. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! The bottom line: Decide if the good you can do will be worth the effort it takes. Are you the best people to solve the problem?

Is someone else better suited to the task? For example, perhaps your organization is interested in youth issues, and you have recently come to understand that teens aren't participating in community events mostly because they don't know about them. A monthly newsletter, given out at the high schools, could take care of this fairly easily. Unfortunately, you don't have much publishing equipment. You do have an old computer and a desktop printer, and you could type something up, but it's really not your forte.

Negative impacts. If you do succeed in bringing about the solution you are working on, what are the possible consequences? If you succeed in having safety measures implemented at a local factory, how much will it cost? Where will the factory get that money?

Will they cut salaries, or lay off some of their workers? Even if there are some unwanted results, you may well decide that the benefits outweigh the negatives. As when you're taking medication, you'll put up with the side effects to cure the disease. But be sure you go into the process with your eyes open to the real costs of solving the problem at hand. You might have many obstacles you'd like to see removed. In fact, it's probably a pretty rare community group that doesn't have a laundry list of problems they would like to resolve, given enough time and resources.

So how do you decide which to start with? A simple suggestion might be to list all of the problems you are facing, and whether or not they meet the criteria listed above importance, feasibility, et cetera. It's hard to assign numerical values for something like this, because for each situation, one of the criteria may strongly outweigh the others. However, just having all of the information in front of the group can help the actual decision making a much easier task.

Now that the group has defined the problem and agreed that they want to work towards a solution, it's time to thoroughly analyze the problem. You started to do this when you gathered information to define the problem, but now, it's time to pay more attention to details and make sure everyone fully understands the problem. The facilitator can take group members through a process of understanding every aspect of the problem by answering the "question words" - what, why, who, when, and how much.

This process might include the following types of questions:. What is the problem? You already have your problem statement, so this part is more or less done. But it's important to review your work at this point. Why does the problem exist? There should be agreement among meeting participants as to why the problem exists to begin with.

If there isn't, consider trying one of the following techniques. Continue down the line until participants can comfortably agree on the root cause of the problem. Agreement is essential here; if people don't even agree about the source of the problem, an effective solution may well be out of reach.

Clearly, these two exercises are meant for different times. The "but why" technique is most effective when the facilitator or the group as a whole decides that the problem hasn't been looked at deeply enough and that the group's understanding is somewhat superficial.

The force field analysis, on the other hand, can be used when people are worried that important elements of the problem haven't been noticed -- that you're not looking at the whole picture. Who is causing the problem, and who is affected by it? A simple brainstorming session is an excellent way to determine this. When did the problem first occur, or when did it become significant? Is this a new problem or an old one? Knowing this can give you added understanding of why the problem is occurring now.

Also, the longer a problem has existed, the more entrenched it has become, and the more difficult it will be to solve. People often get used to things the way they are and resist change, even when it's a change for the better.

How much , or to what extent, is this problem occurring? How many people are affected by the problem? How significant is it? Here, you should revisit the questions on importance you looked at when you were defining the problem. This serves as a brief refresher and gives you a complete analysis from which you can work. If time permits, you might want to summarize your analysis on a single sheet of paper for participants before moving on to generating solutions, the next step in the process.

That way, members will have something to refer back to during later stages in the work. Also, after you have finished this analysis, the facilitator should ask for agreement from the group. Have people's perceptions of the problem changed significantly?

At this point, check back and make sure that everyone still wants to work together to solve the problem.

The first step in any effective problem-solving process may be the most important. Take your time to develop a critical definition, and let this definition, and the analysis that follows, guide you through the process. You're now ready to go on to generating and choosing solutions, which are the next steps in the problem-solving process, and the focus of the following section. Avery, M.



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